Customer Service Supervisor

About the Role

As a Customer Service Supervisor, you’ll support the day-to-day running of Shetland Arts’ venues, helping to deliver a high-quality, customer-focused experience across box office, front of house, the café bar, retail and events.

You’ll also supervise staff on shift, ensuring high service standards are met, tasks are completed efficiently, and customers receive a friendly and professional welcome. You’ll play a key role in supporting the smooth delivery of events.

A full job description can be found in the ‘How to Apply’ section.

What are the details?

• Hours: 15/22.5/30/37 hours
• Salary: £29,676 – £35,152 (pro rata)
• Mix of days, nights and weekends, based in Mareel
• Due to licensing regulations, the Customer Service Supervisor must be aged 18 or over.

Why should you apply?

• Playing a key part in how events run across our venues
• Gaining experience across front of house, box office, the café bar and events
• Building skills in team supervision, customer service and live event delivery
• Working closely with teams across the organisation, including marketing and production

Staff Perks

• Discounts in our Shetland Arts retail spaces
• Free cinema tickets every Tuesday, Wednesday and Thursday
• Exceptional final salary pension scheme
• Access to an Employee Assistance Programme provided by Health Assured – a 24/7 helpline offering support and guidance for mental health and wellbeing