Customer Service Supervisor

About the Role

As a Customer Service Supervisor, you’ll support the day-to-day running of Mareel by supervising staff on shift, ensuring high service standards are met, tasks are completed efficiently, and customers receive a friendly and professional welcome. You’ll play a key role in supporting the delivery of a high-quality, customer-focused experience across box office, front of house, the café bar, retail and events.

If you’re a people person who thrives in a busy public-facing environment and is passionate about delivering exceptional customer service, we’d love to hear from you!

A full job description can be found in the ‘How to Apply’ section.

What are the details?

• Hours: 15/22.5/30/37 hours
• Salary: £29,676 – £35,152 FTE
• Mix of days, nights and weekends, based in Mareel
• Due to licensing regulations, Customer Service Supervisors must be aged 18 or over

Interviews will take place on Friday 11 September.

Why should you apply?

• Play a key part in how events run across our venues
• Gain experience across front of house, box office, the café bar and events
• Build skills in team supervision, customer service and live event delivery
• Work closely with teams across the organisation, including marketing and production

Staff Perks

• Discounts in our Shetland Arts retail spaces
• Annual box office allowance for Shetland Arts’ events and cinema
• Exceptional final salary pension scheme
• Access to an Employee Assistance Programme provided by Health Assured – a 24/7 helpline offering support and guidance for mental health and wellbeing