Customer Service Assistant

About the Role

As a Customer Service Assistant, you’ll support the day-to-day running of Shetland Arts’ venues, helping to deliver a high-quality, customer-focused experience across box office, front of house, the café bar, retail and events.

A full job description can be found in the ‘How to Apply’ section.

What are the details?

• Hours: 15/22.5/30/37 hours and casual
• Salary: £25,877.80 FTE
• Mix of days, nights and weekends, based in Mareel

Why should you apply?

• Playing a key part in how events run across our venues
• Gaining experience across front of house, box office, the café bar and events
• Building skills in customer service and live event delivery
• Working closely with teams across the organisation, including marketing and production

Staff Perks

• Discounts in our Shetland Arts retail spaces
• Free cinema tickets every Tuesday, Wednesday and Thursday
• Exceptional final salary pension scheme
• Access to an Employee Assistance Programme provided by Health Assured – a 24/7 helpline offering support and guidance for mental health and wellbeing