Join our Customer Services team!
Shetland Arts is on the lookout for Full-Time Customer Service Supervisors to join our team. You'll play an important part in delivering a top-notch, customer-first experience across our Box Office, Front of House, Café Bar, Retail, and Foyer services.
This role is based at Mareel, but you may be asked to work across our other venues when required.
A full job description can be found in our downloads section below.
We also have Part-Time positions available.
What are the details?
- This is a full-time position (37.5 hours/week), working across Front of House and the Café Bar.
- Salary: £26,918 - £31,883 per annum.
- Varied shift times (days, evenings, weekends).
- Mareel is open 6 days a week, Tuesday to Sunday. Successful applicants will be expected to be available to work on any of these days, with Monday as a guaranteed day off.
Why should you apply?
- Be Part of the Creative Scene - If you have a passion for the arts, this job puts you right in the middle of it all! You’ll get to work in a creative environment, surrounded by cinema, music, theatre, comedy, dance and more. It’s a unique opportunity to be involved in the running of some incredible performances and events.
- Variety and Fun - No two days are the same, working across both departments. If you love variety and working with people, this role will keep things fresh and interesting.
- Build Leadership Skills - As a Supervisor, you’ll develop strong management and customer service skills, which are valuable in any career path.
- Training Opportunities - Essential training is given within the first 3 months of appointment and other training opportunities are available - our current Supervisors recently took part in a Supervisor Training Programme delivered by Elevator UK.
Staff Perks
- Discounts in our Shetland Arts retail spaces.
- Free cinema tickets every Tuesday, Wednesday and Thursday.
- Exceptional final salary pension scheme.
- Access to an Employee Assistance Programme provided by Health Assured - a 24/7 helpline offering support and guidance for mental health and wellbeing.
Applicant Requirements
- You must be 18 or over to apply for this role.
- Relevant experience is an advantage but not essential as full training will be provided.
Ready to Apply?
Apply online HERE.
