Join our Customer Services team!
Are you passionate about the arts and love working with people? We’re looking for friendly and enthusiastic Customer Service Assistants to help us deliver a top-notch experience at Mareel across our Box Office, Front of House, Café Bar, Retail, and Foyer services.
This role is based at Mareel, but you may be asked to work across our other venues when required.
A full job description can be found in our downloads section below.
What hours are available?
We have a range of contracted hours available, to suit a range of availabilities:
- Full-time: 37hrs/week
- Part-time: 30hrs, 22.5hrs or 15hrs/week.
This advert is for full-time/part-time positions only, we will not be offering casual positions at this time.
Successful candidates must be available to work Friday and Saturday evenings on rotation.
What are the details?
- Salary: £23,088 (pro rata). We are an accredited Real Living Wage employer.
- Varied shift times (days, evenings, weekends).
- Mareel is open 6 days a week, Tuesday to Sunday - availability will be discussed at interview.
Why should you apply?
- Be Part of the Creative Scene - If you have a passion for the arts, this job puts you right in the middle of it all! You’ll get to work in a creative environment, surrounded by cinema, music, theatre, comedy, dance and more. It’s a unique opportunity to be involved in the running of some incredible performances and events.
- Customer Connection - This role is all about engaging with our customers, whether that is by chatting about the latest films, helping visitors find their seats, or recommending a drink from the bar. You’ll have the chance to engage with a wide range of visitors - from regulars who love a good chat, to first-timers interested in seeing what we have on offer.
- Variety and Fun - No two days are the same, working across both departments. If you love variety and working with people, this role will keep things fresh and interesting.
- Training Opportunities - Essential training is given within the first 3 months of appointment and other training opportunities are available.
Staff Perks
- Discounts in our Shetland Arts retail spaces.
- Free cinema tickets every Tuesday, Wednesday and Thursday.
- Exceptional final salary pension scheme.
- Access to an Employee Assistance Programme provided by Health Assured - a 24/7 helpline offering support and guidance for mental health and wellbeing.
Applicant Requirements
- Relevant experience is an advantage but not essential as full training will be provided.
Ready to Apply?
Apply online HERE!
